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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alt Cpw

September 16, 2024

5  out of  5
rating by Alt Cpw
"Meah had great customer service and saved me almost $100 on my monthly bill. I couldn't be more grateful. Won't he do it! 🙌🏾"
We responded:
"That's AWESOME! Glad Meah was able to help you out!! Thanks for sharing! "
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Will J

September 10, 2024

5  out of  5
rating by Will J
"I had a good experience here. Joy did a wonderful job explaining everything to me and made my transition from out of state smooth! Thank you!!"
We responded:
"Will I'm happy to hear that Joy made the transition smooth for you, Welcome to Michigan!! thank you for the review!"
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Emma Patterson

August 28, 2024

5  out of  5
rating by Emma Patterson
"Madison was super quick to respond in a moment of need and provided me with all the documents I needed in only a couple of minutes!"
We responded:
"HI Emma, Thanks for the review! Madison is Awesome!"
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Vincent Smith

July 30, 2024

5  out of  5
rating by Vincent Smith
"Madison was super helpful and very informative. She was very professional, polite and asked all of my questions. Highly recommended and very appreciative of the service and support."
We responded:
"Vincent I am happy to hear that Madison was very helpful! Thank you for the review! "
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Donna Carter

July 8, 2024

5  out of  5
rating by Donna Carter
"The customer service and supervisor was very helpful and pleasant."
We responded:
"Donnna, thank you so much for the review! "
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Md. Kamrul Islam

June 28, 2024

5  out of  5
rating by Md. Kamrul Islam
"This is great ! Very quick response from Madison Kilgore! Awesome"
We responded:
"Thank you so much for the great review! Madison does a great job taking care of our customers. "
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Angela Thomas

June 12, 2024

5  out of  5
rating by Angela Thomas
"Lisa Rich is the best hands down. She explained converting my term insurance to whole insurance and I was amazed. She explained it to the point a kindergarten student would understand. Thank you so much. She is so beautiful and I’m thankful."
We responded:
"Angela, Thank you so much for the kind words. I love when we are able to help clients understand the benefits of different policies. "
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CJ Vallade

June 4, 2024

5  out of  5
rating by CJ Vallade
"Madison was extremely helpful and prompt with setting up insurance for our new vehicle. She has always been extremely helpful...thanks Madison!"
We responded:
"CJ, Thank you for the review. Yes, Madison is awesome! "
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Kimberly L

April 30, 2024

5  out of  5
rating by Kimberly L
"Meah was very friendly, helpful and professional. She made acquiring insurance for our condo a breeze. Thank you."
We responded:
"Kimberly, we appreciate your kind review, Meah is great! Lisa Rich State Farm "
Profile photo of Sasha Smith

Sasha Smith

April 24, 2024

5  out of  5
rating by Sasha Smith
"I love this office! Joy always takes such good care of me and my policies whenever I call. I’ve gotten life insurance, auto, and renter’s and never had a bad experience. She is absolutely fantastic! Everyone here is so nice and attentive. My favorite staff ever. I recommend to everyone!"
We responded:
"HI Sasha! Thank you for the great review, Joy is wonderful! Glad we were able to address all of your needs! Lisa Rich State Farm "
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Clyviane Townsend

April 23, 2024

5  out of  5
rating by Clyviane Townsend
"Lisa and her Office Staff are great they always provide World Class Customer Service."
We responded:
"Clyviane Thank you so much for your review. We appreciate your business! Lisa Rich State Farm "
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Yvette Dixon

April 23, 2024

5  out of  5
rating by Yvette Dixon
"Lisa Rich State Farm is the best in town. I highly recommend for all your insurance policy needs."
We responded:
"Yvette, we appreciate you trusting us with all of your family's needs! Thank you for the review! Lisa Rich State Farm "
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Marcus Wright

April 23, 2024

5  out of  5
rating by Marcus Wright
"The Most personal and nice people work here I’m glad I choose Lisa rich State Farm"
We responded:
"Marcus Welcome to the State Farm family! We appreciate the review. Lisa Rich State Farm "
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Derica Wade Real Estate Concierge

April 12, 2024

5  out of  5
rating by Derica Wade Real Estate Concierge
"Lisa knows her stuff! She always takes time to explain policies and gives us options! Highly recommended!"
We responded:
"Derica Thank you so much for the review! It's always a pleasure helping you with your insurance needs! Lisa Rich State Farm "
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Ayisia Haygood

March 30, 2024

5  out of  5
rating by Ayisia Haygood
"Lisa Rich is the best! She is very attentive and knowledgeable."
We responded:
"Ayisia, I appreciate you being a long time customer! Thank you for the review, always happy to help! Lisa Rich State Farm "
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Erika Davis

March 28, 2024

5  out of  5
rating by Erika Davis
"The customer service is phenomenal! They care about your needs."
We responded:
"Erika, Thank you for the wonderful review! So glad you trust us to handle your insurance needs. Lisa Rich State Farm "
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C Lundy

March 27, 2024

5  out of  5
rating by C Lundy
"Great agency! They always are there when I have questions, responds back in a timely manner, and are very friendly."
We responded:
"Thank you Crystal for your review! We strive to offer good customer service so it nice to hear that we are delivering! "
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Dawn Faison

March 27, 2024

5  out of  5
rating by Dawn Faison
"Great customer service, with prompt call back time. Thanks Jouya Williams 🙂"
We responded:
"Dawn Thank you for your review!"
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Donna Panyek

March 27, 2024

5  out of  5
rating by Donna Panyek
"Highly recommended.. Very professional, great environment.. ask for Lisa!"
We responded:
"Thank you Donna for your review! "
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Shayna Mata

March 27, 2024

5  out of  5
rating by Shayna Mata
"I just wanted to thank you for the awesome care, consideration and of course the awesome coverage. Some people go out of their way to be helpful and you are definitely one of them! I cannot thank you enough for helping me get the insurance and coverage I needed so quickly within my budget!"
We responded:
"I love to hear that we made your insurance process easy to understand while staying in within your budget. Rates have gone up lately so I'm happy we were able to help! Welcome to the State Farm family and thank you for the review!"
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len wade

March 27, 2024

5  out of  5
rating by len wade
"Lisa Rich is great!! Reliable, professional and a pleasure to work with! Extremely detailed, informative and knowledgeable!"
We responded:
"We love earning compliments like this and your business. Thank you for being a long-time customer and thank you for the review! "
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Natasha Horne

March 27, 2024

5  out of  5
rating by Natasha Horne
"Lisa Rich and her staff are very personable and knowledgeable. They go the extra mile to make sure their customers are satisfied."
We responded:
"Natasha, first of all, thank you for being such loyal customer for so many years. We appreciate you and thank you for acknowledging the good work my team does! "
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mariah taylor

March 26, 2024

5  out of  5
rating by mariah taylor
"Its was a pleasure working with Lisa rich to set up everything and answered all my questions. Very friendly and professional worker."
We responded:
"Mariah, I appreciate your review. Glad we made the process easy for you! "
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Tracey Taylor

March 26, 2024

5  out of  5
rating by Tracey Taylor
"I love this office, they always answer my questions! They also answers questions I have asked many of times, taking the time out to explain until I understand. Great payment options as well. Call today and get your next quote!"
We responded:
"Tracey, thanks for sharing your experience! It's important to us that customers have the best possible experience when it comes to their insurance! "
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Boss Vega

March 26, 2024

5  out of  5
rating by Boss Vega
"Lisa went above and beyond for me to help me understand exactly what I'm signing up for. She went out of her way to help me pick the best policies for me and educated me on the differences between all policies and prices. I would highly recommend her for her kindness, patience, and her expertise!"
We responded:
"Thank you for your review! Insurance is very personal, glad we were able to come up with the best options for YOU. "